Privacy Policy

Wildlife Victoria is committed to protecting your privacy. We invite you to read this privacy policy, which explains our privacy practices and how we treat your personal information. This below policy is in regard to transactions processed through the Wildlife Victoria online shop. It describes the types of personal information collected and created in connection with your interaction with Wildlife Victoria, how and why we use such information and who we share it with. We will only use the personal information that we collect about you in accordance with the Australian Privacy Principles (APPs).

To view Wildlife Victoria's full privacy policy, click here.

The following definitions apply in this Privacy Policy:

Personal information” is any information or an opinion about an identified individual or an individual that is reasonable identifiable:

  1. whether the information or opinion is true or not; and
  2. whether the information or opinion is recorded in a material form or not.

Sensitive information” is information about an individual’s health, racial or ethnic origin, political opinions, membership of a political, professional, trade association or union, religious or philosophical beliefs, sexual orientation or practice, criminal record, and certain biometric information.

Personal Information We Collect

The type of personal information we will collect about you may include:

  • Your name
  • Address
  • Telephone number
  • Email address
  • Credit/debit card details
  • Personal website information, including cookies and other information about your computer, device and browser.



How we collect your personal information? 

We will collect personal information directly from you when you contact Wildlife Victoria via phone, email, in person or online via our website. 

Why we collect, hold, use and disclose your personal information

Your personal information is collected for the purpose of processing your order, shipping, conducting research or surveys, issuing you with important updates about wildlife; keeping you up to date with our latest news and purposes related to those described above which would reasonably be expected by you.

Your personal information may be shared with trusted service providers (for example the bank, our secure database provider). We may disclose your personal information to third parties where required by law and to anyone else to whom you authorise us to disclose it.

We do not ever sell or swap your information with other charities or data houses. We do not disclose your personal information to overseas recipients. We may also store personal information in the ‘cloud’ which may mean that it resides on servers which are situated outside Australia.

Accuracy of your Personal Information

It is an important to us that your Personal Information is up to date and accurate. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. You can access and check the information that we hold about you by contacting:

Phone: 03 9445 0310
Postal Address: PO Box 100, Abbotsford, Victoria, 3067

If you find any inaccuracies and we agree with your request we will normally delete or correct it promptly. We may deny your request to access or correct your personal information where we are permitted to by law. We will provide reasons if we deny your request and information about the complaint mechanisms available.

Security of Personal Information

We may hold your personal information in either electronic or hard copy form. We will take reasonable steps to ensure the personal information which we hold will be held securely in accordance with our Privacy Policy and in accordance with the APPs.


We may use technology to track the patterns of behaviour of visitors to our site, including the number of visitors and the pages browsed. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Policy Updates

This Policy may change from time to time. The current version is available on our website.

Queries and Complaints

If you have any questions or comments about your privacy, including a copy of our Privacy Policy you should contact us.

If you have a complaint about how we handle your personal information, please contact:

Phone: 03 9445 0310
Postal Address: PO Box 100, Abbotsford, Victoria, 3067

If your complaint is not resolved to your satisfaction or we have not responded to you within 30 days you have the right to contact the Australian Information Commissioner.